Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
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Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
What it is , What It Costs, And How to Prevent It
Communication Skills Preventing Harassment Workplace Mistreatment
Onboarding is often a make-or-break moment for a new employee. Use Fluency Speak to make it engaging and ongoing to keep your new hires long term.
